CUSTOMER SUPPORT

Domain Name Help 1

• Getting your existing website domain login credentials.

MLS Integration 1

• Customizing the MLS listings on your site.

Making Updates 1

• What sections can be updated?

TORCHx 101 Webinar 1

• TORCHx 101 Webinar

What Should I Do First? 1

• 5 Things To Get You Started

What's In My Dashboard? 6

• Leads Tab
• My Account Tab
• Email TXT Marketing Tab
• Content Tab
• Broker / Admin Tab

View all 6

Importing Leads 2

• How do I import my new leads from other websites?
• Bulk Upload - How do I import my existing leads from other websites?

Best Practices 3

• My Account and My Profile Best Practices
• Leads Best Practices
• Content Best Practices

Leads and Lead Dashboard 4

• General Lead Info - FAQs
• Lead Dashboard - FAQs
• Lead Details - FAQs
• Lead Distribution and Routing - FAQs

Email and Text Messages 3

• Drip Campaigns - FAQs
• Email - FAQs
• Text Messaging - FAQs

Website and Creating Content 7

• Blogs - FAQs
• Home Valuation / CMA - FAQs
• Landing Pages - FAQs
• MLS Integration - FAQs
• Property / Listing Page - FAQs

View all 7

My Account, Users, and Permissions 5

• Agent Profile / My Profile - FAQs
• User List and Permissions - FAQs
• Lender Integration - FAQs
• My Account - FAQs
• DNS Changes Required for SSL

Leads and Lead Dashboard 7

• Reviewing Lead Dashboard and Lead Detail Pages
• Filtering(Searching) Your Leads
• Adding Tags to Leads
• Adding Leads Manually
• Understanding Dashboard Header Tabs

View all 7

Email and Text Messages 4

• Using Drip Campaigns
• Getting Started with Email and Text Marketing
• Sending Listings
• Saving and Sending Searches

Website and Creating Content 9

• Customizing Your Site's Navigation Bar
• Blogging
• Creating Landing Pages
• Editing Default Landing Page Text Sitewide
• Editing Default Landing Page Text on an Individual Page

View all 9

My Account, Users, and Permissions 4

• Completing My Account Tab
• Adding Agents
• Creating a Custom Ad Campaign Link
• Email and Calendar Integration

Micro Demos 4

• Hide and Unhide Leads
• What is a Touch?
• Save Dashboard View
• Ad Campaign Link

How to Use Facebook Ads for Lead Generation 2

• How to Use Facebook Ads for Lead Generation
• Facebook Re-Targeting Strategies

TORCHx SEO Fundamentals 1

• SEO Fundamentals Webinar | 2018

Organizing Your Leads for Maximum ROI 1

• TORCHx - Organizing your Leads for Maximum ROI

Communicating with Your Database 1

• TORCHx - Communicating with your Database

TORCHx 101 Webinar 1

• TORCHx 101 Webinar

TORCHx Fulfillment Process 1

• How is my TORCHx Website Created?

Leads Detail Page Review 4

• Leads Detail Page Review - Video
• How Do I View More Information For My Leads?
• What are the 5 buttons located above a Leads Details?
• What do the 5 icons next to Send Login info in the Leads Detail Page do?

Leads Overview Navigation Review 5

• Leads Overview Navigation Review - Video
• What are the color coded tabs above the Leads Overview dashboard for?
• How Do I Save a Dashboard View?
• How Do I Send a Dashboard View to all Leads?
• How Do I Export a Custom Leads Dashboard View?

Profile Page Setup After Site is Activated 8

• Profile Page Setup After Site is Activated - Video
• How Do I Add My Zillow Partner ID?
• How Do I Import Leads to My Profile After Site Activation?
• How Do I Show Featured Listings My Profile?
• How Do I Adjust Notifications About Leads?

View all 8

Adding Additional Content 2

• Adding Additional Content - Video
• How Do I Add Additional Content?

Adding Additional Users 2

• Adding Additional Users - Video
• How Do I Add Additional Users?

Email and Text Marketing 5

• Email and Text Marketing - Video
• How Do I Create a Mass Email?
• How Do I Edit a Drip Campaign?
• How Do I Remove and Add a Lead to a Drip Campaign?
• How Do I Review Emails, Reminders, and Text?

Lead Overview Page 3

• Lead Overview Page - Video
• How Do I View the Lead Overview Page?
• What are the Different Stats in TorchX to Keep Track of my Leads?

Profile Setup Before Site is Activated 2

• Profile Setup Before Site is Activated - Video
• How Do I Setup a Profile?